1.No refund can be completed once the alleged deposit (part of the deposit) has been played using the Livebetline's System.
2. The refund is only possible in case when the Personal Account had been deposited, but no any other actions in the system Livebetline were done (including Gambling Operations performed by the Client using the Client’s registration details (Login and Password)). A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within three (3) days if a player alleges that another individual (or a minor) has accessed his/her account.
If you feel you qualify for a refund please contact Livebetline SUPPORT at [email protected].
It usually takes a maximum of five (5) working days for our Payments Department to process your refund and confirm it. After processing it will take 5-7 working days for the money to arrive to your bank account.
We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction.
You agree to provide, in case We demand, a notarized identification, or any other certified identification in accordance with the applicable laws of Your jurisdiction.
If such notarized or certified identification is not provided within five (5) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.
In case during the use of entire our service we reasonably classify any of your activities (especially – fund deposit/withdraw activities) contrary against the usual purpose of the service, with the presence of direct or indirect illegal intent of yours or without a good faith, we reserve unilateral rights to deny fund deposit / withdrawal to / from your accounts within our systems, freeze such.
Simultaneously you in this case indemnify for and against us direct and indirect losses/damages which we suffer as the result of your actions, especially – we shall upon our sole discretion compensate ourselves all the costs (include legal expenses) related to the funds transfer by deducting the respective amounts from your funds.
If there is just cause to suspect that the origins of your funds and / or your entire activities are contrary to our Anti- Money Laundering Policy (AML policy), we reserve unilateral rights to deny fund deposit / withdrawal to / from your accounts within our systems, freeze such. Please be notified that we are obliged to inform the respective government institutions concerning each AML policy conflict and disclose your personal data.
We reserve rights to act under this policy without giving any notification to you.